Customer Partnership Pledge
Customers will be treated with respect and honesty that reflects the Customer-focused attitude of the QMF team. The success of our Customers in their market is a vital influence on every communication, every transaction and every task performed at QMF. We are dedicated to building and maintaining Customer-supplier relationships based on understanding the Customer and exceeding their needs. QMF provides such Customer support through:
Responsiveness: An Advocate for the Customer, committed to assisting their needs in a timely manner.
Personal Attention: Designated CS Representative as the main contact for the Customer.
Real-time labor tracking with E2 Shoptech, featuring floor-level bar coding, to accurately locate job progress.
EDI (Electronic Data Interchange) for placing and managing Customer orders electronically.
Innovative stocking program options for cost, lead time and Customer inventory reduction.
World-wide exporting capabilities for global success.
Flexibility to fit into Customers’ business structure rather than forcing them to conform to ours.
Delivery available to better serve business needs.
With a focus on our Customers, QMF Solutions strives to know and understand its Customers, their requirements and needs. We view our Customers as an extension of our company. By working together, we create a partnership to produce quality products at competitive prices.
The QMF Solutions Customer Service Team has many years of experience in Customer Service and the metal fabrication industry. They demonstrate extensive knowledge in manufacturing processes and are involved in many aspects of operations including quoting and product realization. Their dedication, involvement and integrity are critical attributes to QMF Solutions’ Customer commitment.